Shipping Policy

Effective Date: 25 June 2026

Thank you for shopping with The Keeks. We are committed to delivering your orders as quickly and efficiently as possible.

1. Order Processing

• All orders are processed within 1–3 business days after payment has been successfully received.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• During peak periods, sales events, or new collection launches, processing times may be slightly extended.

2. Shipping Coverage

We currently ship throughout Malaysia.

For international shipping inquiries, please contact us before placing an order.

3. Estimated Delivery Time

Estimated delivery times are as follows:

• West Malaysia: 2–5 business days

• East Malaysia: 3–7 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Fees

Shipping charges will be calculated and displayed during checkout before payment is completed.

We may occasionally offer free shipping promotions, which will be announced on our website or social media platforms.

5. Order Tracking

Once your order has been shipped, a tracking number will be provided via email or WhatsApp (where applicable) so you can monitor your shipment’s progress.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

The Keeks is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Additional shipping charges may apply if a package needs to be re-shipped.

7. Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

We will work with the courier service to investigate and assist in resolving the issue.

8. Delivery Delays

While we strive to ensure timely deliveries, The Keeks is not liable for delays caused by:

• Courier service disruptions

• Natural disasters

• Public holidays

• Customs inspections (for international shipments)

• Other circumstances beyond our control

9. Contact Us

If you have any questions regarding shipping or your order status, please contact us:

The Keeks
Email: thekeeksworldwide@gmail.com
Phone: +60 19-812 0395