Refund & Return Policy
Effective Date: 25 June 2026
Thank you for shopping with The Keeks. We strive to ensure that every customer is satisfied with their purchase. Please read our Return & Refund Policy carefully before making a purchase.
1. Returns
We accept returns within 7 days of receiving your order if the item meets the following conditions:
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Item is unused, unworn, and unwashed.
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Item is in its original condition and packaging.
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Original tags and labels are still attached.
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Proof of purchase or order confirmation is provided.
Items that do not meet these conditions may not be eligible for return.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
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Sale or clearance items
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Promotional or free gift items
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Items damaged due to misuse, improper care, or normal wear and tear
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Products returned without original tags or packaging
3. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of receiving your order.
Please provide:
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Your order number
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Photos of the item received
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A brief description of the issue
We will review the case and arrange a replacement or refund where applicable.
4. Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be processed to the original payment method within 7–14 business days, depending on your payment provider.
Shipping fees are generally non-refundable unless the return is due to our error or a defective product.
5. Exchanges
We only replace items if they are defective, damaged, or if an incorrect item was sent.
For size exchanges, approval is subject to stock availability.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The item received is defective;
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The item received is damaged; or
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The wrong item was shipped by The Keeks.
We recommend using a trackable shipping service, as we are not responsible for returned parcels lost during transit.
7. Cancellation of Orders
Orders may only be cancelled before they have been processed or shipped.
Once an order has been shipped, it can no longer be cancelled and will be subject to this Return & Refund Policy.
8. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
The Keeks
Email: thekeeksworldwide@gmail.com
Phone: +60 19-812 0395
